Frequently Asked Questions

Q. The cake I have in mind is not available on your website. Can you assist me in designing it?

A. Of course we can! We will design a unique, individual cake of your dreams incorporating your color scheme, ideas and other design requirements. You can call us or send us an email to discuss details with no obligation.

Q. I like one of your designs. Is it possible to vary the shape and color?

A. Absolutely. We can vary the shape or color as you wish. The beauty of hiring a Custom Caterer is that you can have everything the way you want it. We will work together to create the perfect cake for you!

Q. How long in advance should I order my cake?

A. This depends on the complexity of the design. Normally 3 - 6 months is a typical lead time for designer cakes, particularly for major special events like Weddings or Bat Mitzvas. This time may vary during busy periods, or with a very detailed order.
Don't worry! If you're just finding us now, we will do our best to accommodate you for a short notice event, depending on availability of staff & ingredients.
For your piece of mind for an important event, we advise to book in early.

Q. Can I make a design appointment?

A. In-Person Appointments are available for Large Cake orders and include a Cake Tasting. Please call to schedule.
We will also be more than happy to assist you in a very accurate and time efficient manner via email, or phone. You can send us photos of any other cakes including your color samples, copy of your invite, even a design that you have created yourself!
All of our orders are strictly based on a written cake design agreement.

Q. Do you offer cake tastings?

A. Yes! We offer tastings with a selection of cake flavors and a variety of our yummy fillings, for Designer cakes serving 100 guests or more. If you are eager to taste -we don't blame you- before you order your special occasion cake serving less than 100, we offer most of our cake flavors in a beautiful bundt shape for between $15 - $20, or .
Contact us for more details.

Q. On a multi-tiered cake can each tier have a different flavor?

A. Absolutely. You can have any of our flavors per tier at no additional cost, except for the slight up-charge for gourmet flavors. We recommend for large events, however, that you limit yourself to two different flavors. Having more than this will encourage guests to have multiple pieces of cake to try each flavor and you will go through much more cake. If you don't see a flavor you have in mind, let us know and we would love to accommodate you.

Q. Can I pick up my cake?

A. Yes! We will schedule a pick-up time for you during the consult. For your piece of mind, we also provide a safe, professional delivery service with extremely competitive delivery fees.
Please consider that specialty cakes are heavy, perishable and according to their design, need extra care while been delivered and set up. They can be easily damaged if not transported properly.

Q. Which areas do you deliver?

A. We deliver to Charlotte, interstate and internationally.
For Charlotte metropolitan area, we deliver 6 days a week.
For interstate & international deliveries, due to the perishable nature of specialty cakes, we only deliver from Charlotte International Airport to customer's local airport, one day prior to the event, unless the event is on Sunday.
After your order has been delivered to Charlotte International Airport, the cake is placed on the first flight available.
The customer will need to make these arrangements and for pick up from your local airport.

Q. We are allergic to nuts. Do your cakes come in nut free?

A. Absolutely, we are very sensitive to food allergies and are more than willing to work around them in creating your special cake. We do make nut free cakes and are happy to avoid the use of nut & nut extracts upon request. Please be sure to confirm a nut free cake during your consult.

Q. We are allergic to Gluten. Do your cakes come in Gluten-Free?

A. Absolutely. We do make Gluten-free cakes made from certified gluten free ingredients. Please consider that the price of your cake may be higher due to the fact that many more ingredients are required to make a cake without traditional flour and the ingredients themselves are more costly. Please be sure to confirm Gluten- Free during your consult.

Q. Do your cakes and baked goods come in Dairy free?

A. Yes! We pride ourselves on our delicious Dairy Free (Pareve) cakes and baked goods. We use only the best quality ingredients and this is reflected in the taste. We do not use Trans Fats or Partially Hydrogenated Shortenings or butter substitutes! Certain items are not available Dairy Free due to what we feel is an inferior end result – if it doesn't meet our high standards, we won't offer it! So, please ask to be sure your favorite can be made without dairy products, and as always, please be sure to confirm Dairy Free during your consult.

Q. We are allergic to Eggs. Do your cakes come in Egg free?

A. Absolutely, we are very sensitive to food allergies and are more than willing to work around them in creating your special cake. We do make Egg free cakes and are happy to avoid their use upon request. Please consider that the price of your cake may be higher due to the fact that replacement ingredients are required to make a cake without eggs and the ingredients themselves are more costly. Please be sure to confirm an Egg free cake during your consult.

Q. Do you make Organic baked Goods?

A. Yes! In addition to using Organic Dairy products for our baked goods, we can also make cakes and baked goods with all Organic ingredients and/or with Natural food colorants upon request. Please consider that the price of your cake may be higher due to the fact that special ingredients are required to make them and the ingredients themselves are more costly. Note that in most cases, Natural food colorants are much more muted and some hues will be impossible to match. Additional lead time might be required to order some specialized Organic/Natural ingredients, so please book accordingly.

We want you to know, that we use only the highest quality ingredients! We use only Organic Dairy products, never use Trans Fats/Hydrogenated oils and with the exception of artificial food colorant (there's no other way to get Spider man those vivid shades of red & blue!), we do not use artificial ingredients or food additives. Everything is homemade, with love -never from a box!

You'll taste the difference!